Privacy Policy

Village Connect by 3rdArm, Inc. is a mobile application available by web browser and download. We use application building platform AppSheet to provide the interface and database platforms such as PostgreSQL, MySQL and/or Google Sheets to store data voluntarily provided to us through the application such as your personal contact information.  The AppSheet platform also collects and analyzes service usage data across all its users. This privacy policy explains what data is recorded in each category and how this data is used.

 

Personal Information

The Village Connect application provides public information to the community and does not require sign-in. Village Connect for Business, iConnect and other 3rdArm, Inc. applications may require sign-in and in these cases, you provide personally identifiable information when you sign up for our service by utilizing OAuth (a third-party authentication provider like Google or Dropbox). Our service retrieves and saves information about you from the provider. The specific information is controlled by the authentication provider and by the permissions you approve when you sign up. In particular, our service retrieves your email address.

 

In addition to this sign up information, you may voluntarily provide us with additional personal information. For example:

 

  • Addresses, telephone numbers, additional email addresses, website, direct contact names, demographics and service preferences. This type of information helps us provide services and maintains effective communications in our business relationship with you.

  • Credit Card info via secured links to Merchant Processor

 

Your personally identifiable information will not be sold or rented to third parties in a way that identifies you as an individual. 3rdArm, Inc. may share anonymized, aggregated information with platform businesses and advertisers as a way to understand, explain, and analyze business activity, and/or provide improved services. In the case where 3rdArm, Inc utilizes or directs users to third-party sites, the privacy policy of the third-party site would take effect.

 

Application Data

Some data and/or images that our applications collect and use may reside in a third-party storage provider (e.g., Google Drive, Dropbox, etc.). In order to interact with your data, our service maintains authentication (OAuth) tokens that allow our software to act "on your behalf" to read and write data. These tokens are securely stored along with your personal information.

When downloaded, our mobile client is designed to work offline. As a result, all application data that the client uses can be cached locally. This data is typically not visible to other applications on the mobile device. There is one exception to this: photos taken by the user on the device are also stored in the camera roll on the device, where they are visible to other applications. This is done to make photograph management convenient for users.

 

Usage Data

Our service uses browser session cookies and browser local storage to maintain user session state. This helps to speed up user login where applicable. You can set your browser to disable cookies and local storage.

Data Security and Durability

We store user personal information and access tokens in databases hosted by cloud-computing hosting providers. We take reasonable technical steps to protect your information, including the use of passwords, OAuth, secure HTTP, etc. However, we cannot guarantee that your information is immune to a breach in the security and privacy mechanisms implemented by us and the hosting providers. If at any moment a breach of information occurs, we will notify the affected users via email within 72 hours after a confirmed incident.

Third-Party Sites

Our service provides you with links to third party sites. Once you click on a link to a third-party site, the privacy policy of that third party site is in effect.

Communication

Our service uses email and other available communication channels to interact with you once you start using the application. These communication channels have their own limitations with respect to message security and privacy, and to the extent your information is communicated on those channels, it is subject to those limitations.

 

How we use your information

 

3rdArm, Inc. will use your information to:

  • Better communicate with you, provide requested information and services, maintain a business relationship, and

  • As required by applicable law, legal process, or regulation.

 

The information you provide to us about you will be used to provide better communications and improve our commercial relationship with you. We may also use your personal information in response to lawful requests when applicable by law, legal process, or regulation.

 

Upon request, 3rdArm, Inc. will provide you with information about whether we hold any of your personal information.  Some will be needed to provide the services requested.

 

Dispute Resolution

We maintain and review an extensive control environment which includes regular training delivered to all our employees on adequate information security policies. Our security policies provide for disciplinary action if our employees fail to follow this Privacy Policy and our Information Security Policy. We periodically review and evaluate these policies for compliance.

Changes to the Privacy Policy

Our service is evolving rapidly. As our service and product evolve, we may make changes to our privacy policy and reserve the right to do so. If we change this privacy policy, we will make a note of it on our site and send you an email communication with the updates. Your continued use of our service indicates that you agree to our changes.

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